Shipping policy
Aurelix Shipping Policy
Last Updated: 23/02/2025
At Aurelix, we are committed to delivering our premium aromatic products to you in a timely and efficient manner. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.
Processing Time
Orders are typically processed and dispatched within 1-2 business days (excluding weekends and holidays).
During peak seasons or sales events, processing times may be extended.
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Time
We offer the following shipping options:
| Shipping Method | Cost |
|---|---|
| Standard Shipping | Calculated at checkout |
| Expedited Shipping | Calculated at checkout |
| Express Shipping | Calculated at checkout |
Free shipping is available on orders over £50.
International Shipping
Aurelix ships internationally to select countries.
International shipping rates and delivery times vary by destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
Once your order is shipped, you will receive an email with tracking information.
Please allow 24-48 hours for tracking updates to appear.
If you do not receive tracking details, check your spam folder or contact our support team.
Shipping Issues & Delays
Aurelix is not responsible for delays caused by carriers, weather conditions, or customs clearance.
If your package is delayed beyond the expected delivery date, please contact the carrier or reach out to us for assistance.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund.
Claims for lost or damaged items must include order details and photographic evidence of damage.
Address Accuracy & Changes
Please ensure your shipping address is correct at checkout.
Aurelix is not responsible for packages delivered to incorrect addresses provided by the customer.
If you need to update your address after placing an order, contact us immediately; changes cannot be guaranteed once the order is processed.
Contact Us
For any shipping-related questions or concerns, please contact our customer support team at:
Email: AurelixUK@gmail.com
Hours: 08:00 - 16:00
Thank you for choosing Aurelix for your aromatic needs!